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Secrets to Success

Secrets to Successful Human Resource Management

May 4, 2018

Recruiting and retaining skilled employees is an essential part of the Hospitality Industry, so much so that Resorts & Hotels invest most of their resources on HR Departments to find the right talent and ensure existing employees are well cared for.

 

Liezette S. Robles, Human Resource Manager for award-winning Crown & Champa Resorts (CCR) has been with the group for over 7 years and offers insightful secrets to success in Human Resources in the Maldives.

 

Born and raised in Manila, Philippines, Liezette holds a Bachelor of Arts in Psychology from the University of the City of Manila (Pamantasan ng Lungsod ng Maynila). She has extensive experience in the Human Resources Departments of various Resorts & Hotels, including the start of her career at El Nido Resorts in Makati, Philippines in 1995; La Cigale Hotel in Doha, Qatar in 2008; and then joining Crown & Champa Resorts in 2010.

 

The extensive experience provides keen insight into the changes in Human Resources, especially in the Hospitality industry and in the Maldives. “A lot has changed and improved in the recruitment process. Policies and procedures were not followed as strictly as they should have and often no standard forms were established,” she adds.

 

Over the years, CCR has only further grown as a leading group in the Travel & Hospitality Industry of the Maldives. The need to stay up-to-date with policies, regulations and procedures is crucial to a seamless HR Department and to help in finding the right talent.

 

In her advise to HR Managers, Recruiters and companies looking to improve their employee retention and general wellness of employees, Liezette lists the following:

 

  1. Build a good network with other Resorts and trusted recruitment agencies.
  2. Follow standard procedures and policies in the recruitment process.
  3. Use interviews as a more personal and in-depth approach to selecting candidates.
  4. Foster an open-door corporate culture that encourages employees to communicate.
  5. Walk-the-talk and follow what you implement.

 

CCR treats its employees as a family. Most of the long serving employees feel that they have found a second home in CCR. The open door policy is also a big advantage. Anyone can speak directly to the CEO or even the Owners. That makes the staff feel heard, valued, important and mostly, that they belong.

 

Crown & Champa Resorts’ core values are the foundation of HR Departmental goals, resulting in some of the top reasons why CCR employees are happy to work within the group. These values also provide for the health, educational, lifestyle and professional wellbeing of employees, as well as the overall growth of the group.

 

Start making improvements within your own department. Read the 5 common hiring mistakes and how to fix them, for successful recruitment and essentially, higher employee retention and employee wellness.

News

Crown & Champa Resorts prepares for the festive season with a social media challenge

December 14, 2017
Festive Season

As the Festive Season approaches and you prepare to travel to your destination, Crown & Champa Resorts invites you to watch, interact and share some of the preparations in the upcoming #FestiveChallenge.

 

Each Resort will display their most original, fun and Festive preparations to give you an idea of what to expect over the Festive Season.

 

Meeru Island Resort & Spa has launched the challenge on December 15, 2017 with a Meeru Christmas video and season’s greetings from the entire team. Watch the full video here.

 

In the video, Meeru also nominated Vilamendhoo Island Resort & Spa for the next #FestiveChallenge. In response, Vilamendhoo posted their  unique holiday experience, including a sparkling New Year’s Eve. Watch the full video here.

 

The challenge has been passed on to Hurawalhi Island Resort, having posted their creative video of christmas tree preparations and colourful cocktail mixes that you can watch here.

 

Hurawalhi has also challenged Veligandu Island Resort & Spa for the next #FestiveChallenge video. The team at Veligandu has proven to be ready for the holiday season and you can watch the full video here.

 

Having received the #FestiveChallenge baton, Kuredu Island Resort & Spa showed how the General Manager and his little helpers are setting the scene for a merry Christmas and fantastic New Year. Watch the full video here.

 

Komandoo Island Resort & Spa received the last challange nomination and the team telped each other to create a Maldivian style Christmas Tree, which you can watch here.

 

The #FestiveChallenge was a huge success, as each Resort displayed their Festive Cheer, creativitiy ad highlights for the holiday season in only 24 hours after being challenged.

 

You can post your Festive Season preparations too!

 

Join the fun, follow us on Facebook, Twitter & Instagram and use the tag #FestiveChallenge to post Festive pictures and videos, no matter you are with friends, family or colleagues anywhere in the world.

 

Happy Holidays!

News

Secrets to creating the best holiday in the Maldives

October 11, 2017
Kuredu Maldives

Crown & Champa Resorts offers a unique and personalized experience to add to your tropical paradise holiday. From a warm and traditional welcome to the attentive service and special details that exceed your expectations, each Resort ensures that you enjoy the best and most memorable holiday in the Maldives.

 

What contributes to Hurawalhi Island Resort’s luxurious appeal is the team that makes all those unforgettable moments happen. Director of Operations, Mohamed Solah is considered the teams’ vice captain and knows that the key to Guest satisfaction is to have a genuinely happy team that shares a passion for the workplace.

 

Komandoo Island Resort & Spa excels in creating intimacy and simple pleasures, the feeling of calm, and making the ordinary feel extraordinary. One of the stellar Room Attendants, Saeed Ibrahim recalls the occasions where the finest details went a long way into creating the best and most romantic experiences for guests.

 

In the 17 years that Guest Services Manager, Fikry Mohamed has been with Kuredu Island Resort & Spa, exceptional service and hospitality continues to be one of the top reasons why Guests return year after year to this Island paradise. He is extremely popular with repeat guest and he is known to go the extra mile to provide an unforgettable holiday experience.

 

Planning a romantic proposal or a birthday surprise in the Maldives? Guest Services Manager, Sina Schwebler and her team go above and beyond to make your holiday at Meeru Island Resort & Spa truly special. In addition, the Guest Service team ensures that all the information about the different meal plans, excursions and activities that guests can enjoy at Meeru.

 

Apart from the ‘surprises’ arranged for guests on celebrating special occasions, Guest Services Manager, Desiree Boettcher and her team provide a warm and unique welcome to Veligandu Island Resort & Spa, the Maldivian way. Guests can hear the traditional ‘Bodu Beru’ drums beating from the moment they step onto the Jetty upon arrival.

 

Guest Services Manager, Danijela Tautz and the Guest Services team at Vilamendhoo Island Resort & Spa express the importance of a real and genuine care for guests, from a ‘Courtesy Call’ to keeping guests informed about the Island and activities to enjoy. The team aims to provide unique experiences for each guest, the Vilamendhoo way.

 

From the Male’ City Jetty #1, guests are transferred to Champa Central Hotel via the complimentary branded taxi. Front Office Manager, Adbul Waahid and his team meet each guest with a refreshing beverage and face towel to cool off upon arrival, as part of their warm and attentive service. The team believes in providing an efficient and friendly service from arrival, to departure and the special moments in between.

 

Book at any of our Resorts by clicking on the name and enjoy the most personalized hospitality in the Maldives.

News

Choose from the best Resorts in Maldives for a personalized stay

June 16, 2017
Best Maldives Resorts

One of the keys to a memorable stay in the Maldives is an uncompromised hospitality standard. Our Housekeeping departments have mastered the art of personalizing your stay and adding the finest touches to a truly special vacation. Get to know more about the teams responsible from each of our best Resorts in the Maldives.

 

Creating the right atmosphere for romance and intimacy is Komandoo Island Resort & Spa’s specialty and meticulous Room Attendant, Saeed Ibrahim creates original bed decorations, towel art and messages using freshly picked flowers to make your stay unforgettable.

 

Kuredu Island Resort & Spa’s Executive Housekeeper, Abjee Ibrahim is considered the Giorgio Armani of Housekeeping Department for his creativity and innovative mindset. Together with his team, they go on to perfect the details of comfort that you enjoy in Kuredu’s charming Villas and Rooms.

 

Repeat guests are most familiar with Meeru Island Resort & Spa’s Housekeeping Department for their attention to detail, personalized and attentive service with every visit. Guests become a part of the family. Executive Housekeeper, Lali Khorkheli says, “Most of our team members are long serving staff and they understand our guests very well, which is why most of our guests request a specific Room Attendant by name because they know the guest and what they like.”

 

Veligandu Island Resort & Spa’s Executive Housekeeper, Chrizanne Malherbe and her team are most proud to uphold the Resort’s 5-Star reputation. From the immaculately clean standards, to romantic room arrangements and, of course, the finest details that go into making your paradise getaway the best in the Maldives.

 

Executive Housekeeper, Mirjana Vidic shares an important insight into why guests are happy, and keep returning to Vilamendhoo Island Resort & Spa, “we provide the service in an honest and natural way. Many Room Boys develop a special kind of friendship with guests.” This makes for an authentic experience of a tropical vacation that exceeds your expectations.

 

In the city of Male’, Champa Central Hotel offers a unique experience for any occasion. Return to a room that is decorated with a rose petal path and a special message for your loved one. Executive Housekeeper, Ekatrine Kvirikashvili and her team go above and beyond to make every guest smile from their Housekeeping surprises.

 

Book at any of our resorts by clicking on the name and receive the warmest welcome to your home away from home. Celebrate your anniversary, honeymoon or birthday at any of our Resorts and experience the true sense of Maldives paradise.

 

Watch a video of the Meeru Housekeeping team preparing creative bed decorations here.

 

News

Crown & Champa Resorts expands to WTM Connect Asia

May 13, 2017

Visit our stand C19 at the new and exclusive trade show from May 17 – 19, 2017.

After the success of the Arabian Travel Market in April 2017, Crown & Champa Resorts prepares for the World Travel Market in Penang, Malaysia from May 17 – 19, 2017. The event is one of the 6 shows in the WTM portfolio, including Africa, Latin America & London.

 

Over the 3 days, Crown & Champa Resorts team will be exhibiting the best of Maldives destination products and Resorts. The leading global event provides an opportunity to further expand into predominantly South East Asia and China travel networks.

 

WTM Connect Asia held the first show in 2016 and has seen and over 90% exhibitors’ satisfaction. The event hosts over 2,000 quality meetings and brings together together pre-qualified Chinese, South East Asian and international travel buyers with suppliers of South East Asian and international travel product.

 

Visit us at the Maldives Association of Travel Agents & Tour Operators (MATATO) and C19.