Recruiting and retaining skilled employees is an essential part of the Hospitality Industry, so much so that Resorts & Hotels invest most of their resources on HR Departments to find the right talent and ensure existing employees are well cared for.
Liezette S. Robles, Human Resource Manager for award-winning Crown & Champa Resorts (CCR) has been with the group for over 7 years and offers insightful secrets to success in Human Resources in the Maldives.
Born and raised in Manila, Philippines, Liezette holds a Bachelor of Arts in Psychology from the University of the City of Manila (Pamantasan ng Lungsod ng Maynila). She has extensive experience in the Human Resources Departments of various Resorts & Hotels, including the start of her career at El Nido Resorts in Makati, Philippines in 1995; La Cigale Hotel in Doha, Qatar in 2008; and then joining Crown & Champa Resorts in 2010.
The extensive experience provides keen insight into the changes in Human Resources, especially in the Hospitality industry and in the Maldives. “A lot has changed and improved in the recruitment process. Policies and procedures were not followed as strictly as they should have and often no standard forms were established,” she adds.
Over the years, CCR has only further grown as a leading group in the Travel & Hospitality Industry of the Maldives. The need to stay up-to-date with policies, regulations and procedures is crucial to a seamless HR Department and to help in finding the right talent.
In her advise to HR Managers, Recruiters and companies looking to improve their employee retention and general wellness of employees, Liezette lists the following:
- Build a good network with other Resorts and trusted recruitment agencies.
- Follow standard procedures and policies in the recruitment process.
- Use interviews as a more personal and in-depth approach to selecting candidates.
- Foster an open-door corporate culture that encourages employees to communicate.
- Walk-the-talk and follow what you implement.
CCR treats its employees as a family. Most of the long serving employees feel that they have found a second home in CCR. The open door policy is also a big advantage. Anyone can speak directly to the CEO or even the Owners. That makes the staff feel heard, valued, important and mostly, that they belong.
Crown & Champa Resorts’ core values are the foundation of HR Departmental goals, resulting in some of the top reasons why CCR employees are happy to work within the group. These values also provide for the health, educational, lifestyle and professional wellbeing of employees, as well as the overall growth of the group.
Start making improvements within your own department. Read the 5 common hiring mistakes and how to fix them, for successful recruitment and essentially, higher employee retention and employee wellness.