Browsing Tag

Hospitality

Secrets to Success

Secrets to Successful Human Resource Management

May 4, 2018

Recruiting and retaining skilled employees is an essential part of the Hospitality Industry, so much so that Resorts & Hotels invest most of their resources on HR Departments to find the right talent and ensure existing employees are well cared for.

 

Liezette S. Robles, Human Resource Manager for award-winning Crown & Champa Resorts (CCR) has been with the group for over 7 years and offers insightful secrets to success in Human Resources in the Maldives.

 

Born and raised in Manila, Philippines, Liezette holds a Bachelor of Arts in Psychology from the University of the City of Manila (Pamantasan ng Lungsod ng Maynila). She has extensive experience in the Human Resources Departments of various Resorts & Hotels, including the start of her career at El Nido Resorts in Makati, Philippines in 1995; La Cigale Hotel in Doha, Qatar in 2008; and then joining Crown & Champa Resorts in 2010.

 

The extensive experience provides keen insight into the changes in Human Resources, especially in the Hospitality industry and in the Maldives. “A lot has changed and improved in the recruitment process. Policies and procedures were not followed as strictly as they should have and often no standard forms were established,” she adds.

 

Over the years, CCR has only further grown as a leading group in the Travel & Hospitality Industry of the Maldives. The need to stay up-to-date with policies, regulations and procedures is crucial to a seamless HR Department and to help in finding the right talent.

 

In her advise to HR Managers, Recruiters and companies looking to improve their employee retention and general wellness of employees, Liezette lists the following:

 

  1. Build a good network with other Resorts and trusted recruitment agencies.
  2. Follow standard procedures and policies in the recruitment process.
  3. Use interviews as a more personal and in-depth approach to selecting candidates.
  4. Foster an open-door corporate culture that encourages employees to communicate.
  5. Walk-the-talk and follow what you implement.

 

CCR treats its employees as a family. Most of the long serving employees feel that they have found a second home in CCR. The open door policy is also a big advantage. Anyone can speak directly to the CEO or even the Owners. That makes the staff feel heard, valued, important and mostly, that they belong.

 

Crown & Champa Resorts’ core values are the foundation of HR Departmental goals, resulting in some of the top reasons why CCR employees are happy to work within the group. These values also provide for the health, educational, lifestyle and professional wellbeing of employees, as well as the overall growth of the group.

 

Start making improvements within your own department. Read the 5 common hiring mistakes and how to fix them, for successful recruitment and essentially, higher employee retention and employee wellness.

News

Next Up: Arabian Travel Market 2018 in Dubai

April 18, 2018

Leading Resorts group, Crown & Champa Resorts will be attending the annual Arabian Travel Market (ATM) in Dubai, from April 22 to 25, 2018. The global event, held at Dubai International Exhibition and Convention Centre is celebrating its 25th year – a notable milestone.

 

ATM first opened its doors in 1994 at the Dubai World Trade Centre with 52 nations, 300 exhibitors and 7,000 trade visitors. 25 years later, the exhibition is considered the benchmark for the Middle Eastern and North African tourism, which facilitates US$2,5 billion in industry deals, and attracts 2,500 exhibitors from 153 countries and over 28,000 influential visitors.

 

The theme this year is Responsible Tourism and certainly a topic of major importance to the Travel & Hospitality Industry, and to destinations around the world. In line with the values and ethos of the company, Crown & Champa Resorts is committed to operating in accordance with the best possible standards, in a responsible and sustainable manner.

 

Read the Crown & Champa Resorts Corporate Sustainability Report here »

 

“It is important that hoteliers, operators, local communities and tourists alike, take responsibility to ensure tourism becomes more sustainable.” – Simon Press, Senior Exhibition Director, Arabian Travel Market.

 

Visit the Crown & Champa Resorts stand number AS2350, together with the Maldives Marketing and Public Relations Corporation (MMPRC).

News

Crown & Champa Resorts Festive Season celebrations are an unforgettable experience in the Maldives

January 22, 2018

We believe in beautiful destinations, authentic connections with loved ones and spending quality time together. What better place to do this over the Festive Season than at one of the Crown & Champa Resorts in the Maldives.

If you weren’t here, We Missed You and would love to see you soon!

If you were here, we hope you enjoyed every minute as much as we did.

Come island hopping with us as we reminisce about the festive season.

Christmas Eve on Kuredu Island Resort & Spa started with the switching on of the lights, Christmas dinner and a sultry snow party. Santa arrived on Christmas Day on a jet ski to hand out gifts and ended off the excitement with a Beach BBQ Dinner.

The fun continued after Christmas Day with the Christmas Crab Race, a relaxed Christmas Movie and a scrumptious stroll through the Christmas Street Market, which led up to the annual Kuredu Gladiator Fight & Fire Poi. The final hours of 2017 at Kuredu were rung in with a New Year’s dinner and an epic pool party.

The enchanting Hurawalhi Island Resort was a paradise of Christmas celebrations with extravagant cocktails, a picturesque gala dinner and beach party to match.

The island’s New Year’s Eve was an unforgettable gala dinner and tropical soirée with bubbles from Tattinger, followed by a champagne brunch on new Year’s Day.

Veligandu Island Resort & Spa partied the festive season away with delicious dinners, lively entertainment, hilarious games of couple’s lip reading and chill-out saxophone sessions, just to name a few. All guests who purchased a bottle of champagne during New Year’s Eve took part in a festive Champagne Lucky Draw for a chance to win the grand prize of a 7-night stay at Veligandu Island Resort & Spa and more.

Vilamendhoo Island Resort & Spa kicked off the festivities with gingerbread house building, Christmas and New Year’s greeting card crafts, Christmas movies and toy making with coconut leaves

On Christmas Eve Santa arrived bearing gifts for the little ones, with harmonious Christmas Carols by the island choir with the night ending in a Christmas Gala Dinner and exuberant party.

The New Year’s countdown was celebrated with cocktails, a gala dinner, a party filled with giveaways and best wishes for 2018.

If you know Meeru Island Resort & Spa, then you know there was something for everyone this festive season. Beginning with a journey through the history and culture of the Maldives, nature walks on the island, chill-out sessions and live bands, canoe races and a treasure hunt for kids.

Christmas Eve saw Santa arrive by boat to surprise the kids with gift. The celebration continued with a night of cocktails, a gala dinner and a chance to dance the night away at the annual party.

The countdown to 2017 was the perfect time for a sunset chill-out session, gala dinner and beach party. New Year’s Day started with the fun-filled annual Meeru Guests Vs. Staff Football.

Our adults-only island, Komandoo Island Resort & Spa, had a charming festive season with a cocktail making class, Santa’s arrival, a Christmas dinner and party on Christmas Eve.

As a build-up to New Year’s Komandoo had interactive Maldivian Handcrafts Class, yoga, fruit craving and sushi making before setting off on the last sunset cruise for 2017. New Year’s Eve was celebrated in style with a masquerade ball and champagne countdown.

Here’s to 2018, a year filled with excitement, magic and adventure in the Maldives.

See you soon!

News

Secrets to creating the best holiday in the Maldives

October 11, 2017
Kuredu Maldives

Crown & Champa Resorts offers a unique and personalized experience to add to your tropical paradise holiday. From a warm and traditional welcome to the attentive service and special details that exceed your expectations, each Resort ensures that you enjoy the best and most memorable holiday in the Maldives.

 

What contributes to Hurawalhi Island Resort’s luxurious appeal is the team that makes all those unforgettable moments happen. Director of Operations, Mohamed Solah is considered the teams’ vice captain and knows that the key to Guest satisfaction is to have a genuinely happy team that shares a passion for the workplace.

 

Komandoo Island Resort & Spa excels in creating intimacy and simple pleasures, the feeling of calm, and making the ordinary feel extraordinary. One of the stellar Room Attendants, Saeed Ibrahim recalls the occasions where the finest details went a long way into creating the best and most romantic experiences for guests.

 

In the 17 years that Guest Services Manager, Fikry Mohamed has been with Kuredu Island Resort & Spa, exceptional service and hospitality continues to be one of the top reasons why Guests return year after year to this Island paradise. He is extremely popular with repeat guest and he is known to go the extra mile to provide an unforgettable holiday experience.

 

Planning a romantic proposal or a birthday surprise in the Maldives? Guest Services Manager, Sina Schwebler and her team go above and beyond to make your holiday at Meeru Island Resort & Spa truly special. In addition, the Guest Service team ensures that all the information about the different meal plans, excursions and activities that guests can enjoy at Meeru.

 

Apart from the ‘surprises’ arranged for guests on celebrating special occasions, Guest Services Manager, Desiree Boettcher and her team provide a warm and unique welcome to Veligandu Island Resort & Spa, the Maldivian way. Guests can hear the traditional ‘Bodu Beru’ drums beating from the moment they step onto the Jetty upon arrival.

 

Guest Services Manager, Danijela Tautz and the Guest Services team at Vilamendhoo Island Resort & Spa express the importance of a real and genuine care for guests, from a ‘Courtesy Call’ to keeping guests informed about the Island and activities to enjoy. The team aims to provide unique experiences for each guest, the Vilamendhoo way.

 

From the Male’ City Jetty #1, guests are transferred to Champa Central Hotel via the complimentary branded taxi. Front Office Manager, Adbul Waahid and his team meet each guest with a refreshing beverage and face towel to cool off upon arrival, as part of their warm and attentive service. The team believes in providing an efficient and friendly service from arrival, to departure and the special moments in between.

 

Book at any of our Resorts by clicking on the name and enjoy the most personalized hospitality in the Maldives.

News

Crown & Champa Resorts prepares for ITB Asia

September 20, 2017
Crown & Champa Resorts ITB Asia

Following the success of the parent-event, ITB Berlin, leading Maldivian tourism group, Crown & Champa Resorts (CCR) will be exhibiting at the most anticipated travel show in the Asia.

 

ITB Asia offers a three-day show and convention for travel industry experts to meet and discuss one of the most dynamic and rapidly growing markets. The trade show also offers the opportunity to establish global contacts and expand business reach to various markets, including the Asia-Pacific region.

 

Crown & Champa Resorts looks forward to presenting the latest in Maldives travel and hospitality products, including our 5-Star luxury products Hurawalhi Island Resort and Kudadoo Private Island by Hurawalhi, which will be opened in the Summer of 2018.

 

The show is celebrating its milestone of 10 years and has completely sold out, due to a surge in bookings from global markets. ITB Asia 2017 will be held at the Sands Expo and Convention Centre, Marina Bay Sands in Singapore from October 25 – 27.

 

Visit the Crown & Champa Resorts stand at Hall E, Booth number K36.