A Safe Holiday Experience In Paradise

We begin with a heartfelt thank you to our community for supporting us in these uncertain times, and a commitment to our guests – past, current and future – to continue to provide memorable Maldivian experiences, guided by our vision to exceeding expectations. This vision has and always will be propelled forward by our values of respect, empathy, sincerity, openness, reliability, trust and sensitivity, values that the entire CCR team of more than 3,000 employees embodies.

We are pleased to share the enclosed enhanced protocols being introduced across our collection. These steps are being taken to ensure a safe holiday experience in paradise awaits you on arrival.

Across our resorts, we maintain robust protocols for health, hygiene and safety to safeguard our guests and team. The teams at our resorts have been trained in cleaning, laundry and waste disposal procedures, as we strive to maintain the highest standards of hygiene following the latest guidelines by health authorities.

More than ever, Maldives is an attractive destination due to its ‘one island, one resort concept’. All of our resorts are safe havens offering peace of mind with ample space for you to explore the freedom of the island no matter if that choice leads to a diving experience underwater or the enjoyment of our palm-lined beaches. Special attention is being given to shared experiences such as dining, excursions and Spa to ensure guests are at ease.

We hope that the enclosed information is informative, speaks to any concerns you may have and offers the assurance that you seek.

Your wellbeing during your stay with us is our priority and will remain ready when you are to vacation in the Maldives.

Yours sincerely,

Martin Vossen
Chief Executive Officer

See what our guests say

Since the reopening on September 1 2020, our guests had been enjoying their Maldives holidays regardless of the new normal and have endorsed the resorts with glowing reviews.

See reviews from our first guests » 🎬

 

Download Our Health & Safety Guidelines – A Safe Holiday Experience In Paradise




See the Safe Holiday Experience video from Meeru Island Resort & Spa » 🎬

Learn More

For an insightful look into the Crown & Champa Resorts’ guidelines and protocols, stakeholders’ protocols and the Maldives destination guidelines and protocols, visit
http://sales.crownandchamparesorts.com/safetyprotocol/

Your questions answered before you travel 

Planning to come to the Maldives? Here are some points to consider before traveling ;

Q. If I am experiencing respiratory symptoms or fever, can I still travel to the Maldives?
A. It would be best if you reconsidered traveling, you may cancel up to 72hrs prior to arrival or change dates for when you are well again.

Q. Do I need a booking before arriving in the Maldives?
A. Yes, a confirmed reservation is required in at least ONE property prior to arrival to the Maldives.

Q. Can I stay at more than one resort during my vacation in Maldives?
A. Yes. Guest can have multi-resort-stays by during your stay in Maldives.
Every time you travel from one property to another, the Health Protection Agency (HPA) requires your current resort to submit a travel request form 48 hours prior to departure.
Guests will only be allowed to travel between two resorts if both resorts does not have reported, suspected or isolated case of Covid-19 .
Guests must inform details of their multi-resort bookings to the resort before they travel.
Please check with your insurance company if you are covered if any of your multi-resort stay plans are disrupted.

Q. Must I have travel insurance to travel to the Maldives?
A. It is strongly advisable to take out comprehensive travel insurance to prepare for unforeseen situations.
Maldives Allied Insurance Company has introduced Covid-19 Travel Insurance that covers tourists for specific expenses they may incur due to a positive diagnosis of Covid-19 while on holiday in paradise.

Q. Do I need a COVID-19 RT-PCR or COVID-19 IgG, IgM antibody test before arriving in the Maldives?
A. Yes.
The Health Protection Agency (HPA) of Maldives mandates that with effect from September 10 2020, all tourists and short term visitors to the must present a Negative PCR certificate on arrival to the Maldives.
The PCR Test must be conducted within a maximum of 96 hours prior to departure.

Q. Do I need to apply for a visa before arriving in the Maldives?
A. No, a visa on arrival will be issued for 30 days at no cost.

Q. What do I need to get the visa on arrival to the Maldives?
A.  All visitors travelling to and from the Maldives are required to submit a self-declarative health declaration online via https://imuga.immigration.gov.mv, 24 hours prior to their travel. Guests must also have a confirmed reservation at a tourist resort and emergency contact details must be provided.

Q. What checks will be done of arrival at the airport?        
A. Thermal imaging equipment is in the arrival hall, masks must be worn, and physical distancing observed, hand hygiene use of hand sanitizer is mandatory, and it is recommended to download the contact tracing app “TraceEkee”.

Q. Will I have to take a COVID-19 RT-PCR or COVID-19 IgG, IgM antibody test on arrival?
A. All arrivals exhibiting symptoms will need to take a COVID-19 RT-PCR at their own cost. Maldives border authorities will take random tests at no charge.

Q. What will happen if I test positive for COVID-19?
A. Health Protection Agency (HPA) guidelines must be followed. Isolation at the resort for 14 days is mandatory for anyone testing positive for COVID-19. Contact tracing will identify those who also need to be tested. All close contacts will have to undergo quarantine for 14 days at the resort and PCR tested prior to been released from quarantine.
The Resort Doctor or Nurse will provide primary care whilst guests are in isolation on the Resort, should the symptoms require clinical care, this will be arranged.
Please note there will be expenses to be paid for any period in isolation, please check with your insurance company if you are covered.

Q. If I test positive for COVID-19 when I get back to my home country what should I do?
A. If you test positive within 14 days of returning home, contact the Resort you stayed in, and they will contact the Maldives Ministry of Tourism and Health Protection Agency (HPA).

Q. If a positive or suspected COVID-19 case is identified in the Resort, will the resort go into ‘lockdown’?
A. No. Health Protection Agency (HPA) do not require Resorts to go into ‘lockdown’ in such situations. The Resort team will work together with the Health Protection Agency (HPA), following guidelines on isolation, testing and contact tracing for the individual(s) concerned, along with stringent protocols to keep all guests and employees safe.
If a positive case is found on the island, the individual(s) will be transferred off the island and to the care of HPA Isolation Facility.

Q. Can I get a PCR test done at the Resort?
A. Yes. Kindly refer to ‘PCR Testing At The Resorts’ for information.

Q. How do I download the Mobile Concierge App?
We advise you to download the app whilst at home, explore the resort and what it has to offer in the comfort of your home.

Download the resort App via

 

 

Android iPhone
Kudadoo
Hurawalhi
Kagi Coming Soon Coming Soon
Veligandu
Komandoo
Meeru
Vilamendhoo Coming Soon Coming Soon
Kuredu
Innahura Coming Soon Coming Soon

While at the resort, our guest services and resort employees will still be available to attend guest requests in person while maintaining physical distancing at all times.


Facilitating PCR Testing in Resorts

Updated: August 17, 2020:

Following the most recent requirements from certain airlines and countries for their travelers to provide a negative PCR test certificate upon their travel journey, Crown & Champa Resorts is introducing PCR testing for those guests with this compulsory requirement within each resort of the collection.

Where applicable, the PCR Testing Procedure will be as follow across the Crown & Champa Resorts Collection:

Free of charge for stays 7 nights or more, with the following terms to be considered:

  • Only applicable if guest has a compulsory requirement by airline or home country
  • Only applicable for a maximum occupancy of 3 persons per room, additional persons as per the below supplement
  • Of guest wishes to conduct the test as a personal requirement, the PCR Test Supplement will apply, subject to availability of the clinic

Supplement cost of USD 150.00 per person:

  • For stays less than 7 nights
  • Or without a compulsory requirement by airline or home country
  • If guest wishes to conduct the test as a personal requirement

Kindly note:

  • Each PCR Test will be done through our well trained medical team whenever possible, in the resort and results will be received before departure.
  • Reservations for PCR testing should be made latest 4 days prior to departure.
  • Reservations for PCR testing will prioritise guests with compulsory requirement for certificate to travel from the Maldives.
  • Airline or Government requirement document has to be presented upon making the PCR testing reservation in order for our team to prioritise and arrange the needful.

For more information and clarifications regarding your travel, reach out to the respective resort Reservations Team or your Travel Agent.


Travel Flexibility Policy

Updated: August 7, 2020:
Crown & Champa Resorts will be re-opening the following resorts from the collection effectively:

September 1, 2020:

  • Kudadoo Maldives Private Island by Hurawalhi
  • Hurawalhi Maldives Island Resort
  • Komandoo Maldives Island Resort
  • Veligandu Island Resort & Spa
  • Meeru Island Resort & Spa

November 1, 2020:

  • Kuredu Island Resort & Spa
  • Vilamendhoo Island Resort & Spa

Guided by our purpose of care, we continue to allow for maximum flexibility given these unique circumstances:

Re-opening September 1, 2020:

  • New reservations for future arrivals:
    New reservations will be accepted for arrivals to Kudadoo, Hurawalhi, Komandoo, Veligandu and Meeru from September 1, 2020.

Re-opening November 1, 2020:

  • Upcoming confirmed future arrivals from September 1, until October 31, 2020:
    Existing reservations made before August 7, 2020, for arrivals from September thru/including October 31, 2020 will be cancelled at no charge, unless guest prefer to re-book. If payment has already been actioned, 100% refund will be provided. Cancellation will be at no charge or re-booking with the same existing booking details up until October 31, 2021. Re-bookings have to be confirmed to Reservations before August 31, 2020 or the booking will be automatically cancelled.
  • Existing bookings for future arrivals from September 1, 2020:
    Should the guest wish to proceed with their September/October confirmed booking, we welcome booking transfers within the CCR Collection at no additional resort package cost with the same confirmed booking details as in Kuredu / Vilamendhoo. Booking relocation requests has to be communicated with Reservations before August 31, 2020 or the booking will be automatically cancelled. Resort Reservations team will guide you through with relocation.
  • New reservations for future arrivals:
    New reservations will be accepted for arrivals to Kuredu and Vilamendhoo from November 1, 2020.

Cancellation Policy Update: Book Now, we got you covered!

Thursday, May 14, 2020:
We continue to allow for maximum flexibility given these unique circumstances. Book now to your convenience with the freedom of free cancellation as follows;

Resorts: Hurawalhi, Innahura, Kagi, Komandoo, Kuredu, Meeru, Veligandu and Vilamendhoo
FREE Cancellation on Room Rate for cancellation received 3 days prior to arrival.

Resorts: Kudadoo Private Island Resort
FREE Cancellation on Room Rate for cancellation received 14 days prior to arrival.



For more information and clarifications regarding your travel, reach out to the respective resort Reservations Team or your Travel Agent.

Hurawalhi – [email protected]
Innahura – [email protected]
Kagi – [email protected]
Komandoo – [email protected]
Kudadoo – [email protected]
Kuredu – [email protected]
Meeru – [email protected]
Veligandu – [email protected]
Vilamendhoo – [email protected]


Special Offers

Early Bird Offers for your Maldives holiday in 2020 and 2021.  See All Offers »